Terms & Conditions & Privacy Policy

Effective Date: 01/09/2025

South West Collective (“we,” “our,” “us”) provides digital marketing, content creation, ads management, and related services. By using our website or engaging our services, you agree to the following Terms & Conditions and Privacy Policy.

1. Services

  • We provide digital marketing and creative services tailored to your business needs.

  • Deliverables, timelines, and fees are confirmed in proposals, invoices, or agreements.

  • Ad spend is billed separately and remains the client’s responsibility.

2. Payments

All services, packages, and projects must be paid upfront to secure your booking.

  • For ongoing monthly packages, invoices are issued in advance at the start of each month and are payable within 7 days.

  • For one-off projects, workshops, or content shoots, invoices must be paid in full prior to the scheduled date.

  • Late payments may result in suspension of services and/or late fees.

  • Work will not commence until the agreed payment or deposit (if applicable) has been received.

  • Cancellations made within 7 days of the scheduled service are non-refundable. Cancellations made earlier may be credited towards a future booking at the discretion of South West Collective.

  • Missed or no-show bookings are non-refundable.

3. Client Responsibilities

  • Clients must provide accurate information, timely feedback, and access to accounts, platforms, and brand assets.

  • South West Collective is not responsible for delays caused by missing or incorrect information.

4. Intellectual Property

  • Upon full payment, final deliverables (content, designs, ads, etc.) belong to the client.

  • We reserve the right to showcase non-confidential work in our portfolio and marketing unless otherwise agreed.

5. Cancellations & Termination

  • Either party may terminate services with 30 days written notice.

  • All completed work up to the termination date remains payable.

6. Limitation of Liability

  • We aim to deliver excellent results but cannot guarantee specific outcomes (e.g. sales, leads, rankings).

  • We are not liable for indirect, incidental, or consequential damages resulting from the use of our services.

Privacy Policy

7. Information We Collect

  • Personal details (name, email, phone, address) when you contact us or sign up.

  • Payment information when purchasing services.

  • Website usage data via cookies and analytics tools.

8. How We Use Information

  • To provide, manage, and improve our services.

  • To communicate with you about updates, offers, or newsletters.

  • To process payments and manage accounts.

  • To comply with legal obligations.

9. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers such as payment processors or hosting platforms.

  • Legal authorities if required by law.

10. Cookies & Tracking

We use cookies and similar technologies to monitor website performance and enhance your browsing experience.

11. Data Security

We take reasonable steps to protect your information but cannot guarantee 100% security of data transmitted online.

12. Your Rights

You have the right to:

  • Request access to the data we hold on you.

  • Ask us to correct or delete your personal information.

  • Opt out of marketing communications at any time.

13. Governing Law

These Terms & Conditions and Privacy Policy are governed by the laws of Western Australia.

14. Contact Us

For questions about these Terms or Privacy Policy, please contact us: hello@southwestcollective.com.au